{"id":1474,"date":"2020-09-10T21:09:50","date_gmt":"2020-09-10T19:09:50","guid":{"rendered":"https:\/\/teiaeducation.ch\/?page_id=1474"},"modified":"2021-11-25T15:08:46","modified_gmt":"2021-11-25T14:08:46","slug":"faq","status":"publish","type":"page","link":"https:\/\/teiaeducation.ch\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n  <div class=\"banner has-hover hide-for-small\" id=\"banner-1910742728\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"765\" src=\"https:\/\/teiaeducation.ch\/wp-content\/uploads\/2018\/11\/faq-1-1067x800.jpg\" class=\"bg attachment-large size-large\" alt=\"faq\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-1416217449\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text \">\n              \n              <div class=\"text-inner text-center\">\n                  \n<h6 style=\"text-align: center;\">Teia Education &amp; Play<\/h6>\n<h1 class=\"uppercase\" style=\"text-align: center;\"><span style=\"font-size: 90%;\">FAQ<\/span><\/h1>\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1416217449 .text-box-content {\n  background-color: rgba(255, 255, 255, 0.77);\n  font-size: 100%;\n}\n#text-box-1416217449 .text-inner {\n  padding: 30px 30px 30px 30px;\n}\n#text-box-1416217449 {\n  width: 77%;\n}\n@media (min-width:550px) {\n  #text-box-1416217449 {\n    width: 60%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1910742728 {\n  padding-top: 88px;\n  background-color: rgb(0,0,0);\n}\n#banner-1910742728 .banner-bg img {\n  object-position: 0% 40%;\n}\n@media (min-width:550px) {\n  #banner-1910742728 {\n    padding-top: 300px;\n  }\n}\n<\/style>\n  <\/div>\n\n\n\t<div id=\"gap-1748023826\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1748023826 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-688981873\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-688981873 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-368625514\">\n\n\t<div id=\"col-167748452\" class=\"col large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h1 class=\"lead\">Veuillez lire notre FAQ pour obtenir des r\u00e9ponses rapides aux questions les plus fr\u00e9quemment pos\u00e9es.<\/h1>\n<div class=\"accordion\">\n\t<div id=\"accordion-1518184598\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1518184598-label\" class=\"accordion-title plain\" href=\"#accordion-item-que-se-passe-t-il-exactement-apr\u00e8s-que-j&#039;ai-pass\u00e9-ma-commande-?\" aria-expanded=\"false\" aria-controls=\"accordion-1518184598-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Que se passe-t-il exactement apr\u00e8s que j'ai pass\u00e9 ma commande ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1518184598-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1518184598-label\">\n\t\t\t\n<p>Une fois votre commande re\u00e7ue, nous vous enverrons un e-mail de confirmation \u00e0 l&#8217;adresse e-mail que vous nous avez fournie. Une fois que votre paiement a \u00e9t\u00e9 valid\u00e9, votre colis sera exp\u00e9di\u00e9 et nous vous en informerons par e-mail. Nous vous communiquerons le num\u00e9ro de suivi fourni par Planzer \/ Swiss Post afin que vous puissiez suivre votre colis.<\/p>\n<p>Veuillez vous r\u00e9f\u00e9rer \u00e0 notre page <a href=\"https:\/\/teiaeducation.ch\/fr\/conditions-generales-de-vente\/\">conditions g\u00e9n\u00e9rales<\/a> pour plus d&#8217;informations sur la fa\u00e7on de compl\u00e9ter une commande dans notre boutique en ligne.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1017693216\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1017693216-label\" class=\"accordion-title plain\" href=\"#accordion-item-est-ce-que-je-re\u00e7ois-une-facture-pour-ma-commande-?\" aria-expanded=\"false\" aria-controls=\"accordion-1017693216-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Est-ce que je re\u00e7ois une facture pour ma commande ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1017693216-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1017693216-label\">\n\t\t\t\n<p>Vous recevrez une confirmation de commande par e-mail. A votre demande, nous pourrons vous fournir une facture.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2337032714\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2337032714-label\" class=\"accordion-title plain\" href=\"#accordion-item-quels-sont-les-frais-de-livraison-pour-les-commandes-de-teia-education-&#038;-play-?\" aria-expanded=\"false\" aria-controls=\"accordion-2337032714-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quels sont les frais de livraison pour les commandes de Teia Education &amp; Play ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2337032714-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2337032714-label\">\n\t\t\t\n<p><strong>Suisse <\/strong><\/p>\n<p>Toutes nos commandes sont exp\u00e9di\u00e9es avec Planzer, ou \u00e0 votre demande avec le service de colis de la Poste Suisse &#8211; par d\u00e9faut avec PostPac Economy. Les prix varient en fonction du poids et seront calcul\u00e9s lors du passage \u00e0 la caisse. Vous avez \u00e9galement la possibilit\u00e9 de choisir l&#8217;option PostPac Priority de la Poste suisse.<\/p>\n<p><strong>Dans le monde entier<\/strong><\/p>\n<p>Toutes nos commandes internationales sont exp\u00e9di\u00e9es par la Poste suisse.<\/p>\n<p>Veuillez vous r\u00e9f\u00e9rer \u00e0 notre page d&#8217;informations sur la <a href=\"https:\/\/teiaeducation.ch\/fr\/livraison\/\">livraison<\/a> pour plus d&#8217;informations.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4272002548\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4272002548-label\" class=\"accordion-title plain\" href=\"#accordion-item-combien-de-temps-la-livraison-prendra-t-elle-?\" aria-expanded=\"false\" aria-controls=\"accordion-4272002548-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Combien de temps la livraison prendra-t-elle ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4272002548-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4272002548-label\">\n\t\t\t\n<p>Selon la disponibilit\u00e9 de l&#8217;article, votre colis sera livr\u00e9 en 1 jour ouvrable avec Planzer, en 2 jours ouvrables (48 heures) avec Swiss PostPac Economy, ou en 1 jour ouvrable (24 heures) si vous optez pour Swiss PostPac Priority. Planzer et la Poste suisse livrent les colis du lundi au vendredi.<\/p>\n<p>Veuillez vous r\u00e9f\u00e9rer \u00e0 notre page d&#8217;informations sur la <a href=\"https:\/\/teiaeducation.ch\/fr\/livraison\/\">livraison<\/a> pour plus d&#8217;informations sur nos options de livraison.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2595366316\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2595366316-label\" class=\"accordion-title plain\" href=\"#accordion-item-pourquoi-les-dates-de-livraison-indiqu\u00e9es-sur-les-pages-des-produits-varient-elles-?\" aria-expanded=\"false\" aria-controls=\"accordion-2595366316-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Pourquoi les dates de livraison indiqu\u00e9es sur les pages des produits varient-elles ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2595366316-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2595366316-label\">\n\t\t\t\n<p>Nous proposons la gamme compl\u00e8te de la plupart de nos marques dans notre boutique en ligne. Toutefois, comme il se peut que nous n&#8217;ayons pas chaque article en stock \u00e0 un moment donn\u00e9, vous pourrez toujours commander chaque produit.<\/p>\n<p>Un d\u00e9lai de livraison de 2 \u00e0 3 semaines signifie que nous commanderons votre\/vos article(s) sp\u00e9cialement pour vous aupr\u00e8s de notre fournisseur. Nous avons pr\u00e9vu ce d\u00e9lai car tous nos produits sont exp\u00e9di\u00e9s depuis diff\u00e9rents pays d&#8217;Europe et doivent \u00eatre import\u00e9s en Suisse, puis d\u00e9douan\u00e9s par les douanes suisses. Si un article est en rupture de stock chez notre fournisseur, nous vous en informerons imm\u00e9diatement.<\/p>\n<p>Les articles en stock seront exp\u00e9di\u00e9s dans un d\u00e9lai de 1 \u00e0 2 jours ouvrables une fois que votre paiement aura \u00e9t\u00e9 valid\u00e9. En fonction de la m\u00e9thode d&#8217;exp\u00e9dition que vous avez choisie, cela prendra 1 \u00e0 2 jours ouvrables.<\/p>\n<p>Veuillez vous r\u00e9f\u00e9rer \u00e0 notre page <a href=\"https:\/\/teiaeducation.ch\/fr\/conditions-generales-de-vente\/\">conditions g\u00e9n\u00e9rales<\/a> pour plus d&#8217;informations sur la disponibilit\u00e9 des produits.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2527538547\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2527538547-label\" class=\"accordion-title plain\" href=\"#accordion-item-quels-sont-les-modes-de-paiement-en-ligne-accept\u00e9s-?\" aria-expanded=\"false\" aria-controls=\"accordion-2527538547-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quels sont les modes de paiement en ligne accept\u00e9s ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2527538547-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2527538547-label\">\n\t\t\t\n<p>Nous acceptons les paiements en ligne par Visa, MasterCard, TWINT, PostFinance Card et PostFinance E-finance. Nous acceptons \u00e9galement les paiements par virement bancaire.<\/p>\n<p>Veuillez vous r\u00e9f\u00e9rer \u00e0 notre page <a href=\"https:\/\/teiaeducation.ch\/fr\/conditions-generales-de-vente\/\">conditions g\u00e9n\u00e9rales<\/a> pour plus d&#8217;informations.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1754918408\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1754918408-label\" class=\"accordion-title plain\" href=\"#accordion-item-quelle-est-la-proc\u00e9dure-de-retour-?\" aria-expanded=\"false\" aria-controls=\"accordion-1754918408-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quelle est la proc\u00e9dure de retour ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1754918408-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1754918408-label\">\n\t\t\t\n<p>Si vous souhaitez retourner un article achet\u00e9 dans notre boutique en ligne, nous vous rembourserons le produit \u00e0 condition que la bo\u00eete ou l&#8217;emballage scell\u00e9 contenant le produit n&#8217;ait pas \u00e9t\u00e9 ouvert, c&#8217;est-\u00e0-dire que le produit n&#8217;ait pas \u00e9t\u00e9 utilis\u00e9 et soit en parfait \u00e9tat de revente. Les frais d&#8217;envoi que vous pourriez encourir ne seront pas rembours\u00e9s.<\/p>\n<p>La notification doit \u00eatre faite par \u00e9crit (par e-mail : <a href=\"mailto:in**@***********on.ch\" data-original-string=\"IMR7JfOLbHh3ehu4ctJyVA==7eayKkua0MREQewQM+W4SF22eN2fTagKE8XDLk8CGnNGDs=\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\" target=\"_blank\" rel=\"noopener noreferrer\"><wbr><\/wbr><\/a>) dans les 48 heures suivant la r\u00e9ception de votre commande. Les articles doivent nous \u00eatre retourn\u00e9s (\u00e0 vos propres risques et frais) dans les 10 jours suivant la r\u00e9ception de votre commande.<\/p>\n<p>Veuillez vous r\u00e9f\u00e9rer \u00e0 notre page <a href=\"https:\/\/teiaeducation.ch\/fr\/conditions-generales-de-vente\/\">conditions g\u00e9n\u00e9rales<\/a> pour plus d&#8217;informations sur les retours et les remboursements.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3840061955\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3840061955-label\" class=\"accordion-title plain\" href=\"#accordion-item-les-achats-sur-teia-education-&#038;-play-sont-ils-s\u00e9curis\u00e9s-?-mes-donn\u00e9es-sont-elles-prot\u00e9g\u00e9es-?\" aria-expanded=\"false\" aria-controls=\"accordion-3840061955-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Les achats sur Teia Education &amp; Play sont-ils s\u00e9curis\u00e9s ? Mes donn\u00e9es sont-elles prot\u00e9g\u00e9es ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3840061955-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3840061955-label\">\n\t\t\t\n<p>Teia Education &amp; Play respecte les dispositions de la loi suisse sur la protection des donn\u00e9es et les normes l\u00e9gales pertinentes pour la collecte, le traitement et l&#8217;utilisation des donn\u00e9es personnelles.<\/p>\n<p>Toute donn\u00e9e client collect\u00e9e au cours du processus de commande sur notre site web est destin\u00e9e \u00e0 un usage interne uniquement.<\/p>\n<p>Nous prendrons tous les pr\u00e9cautions raisonnables, dans la mesure o\u00f9 il est en notre pouvoir de le faire, de garder les d\u00e9tails de votre commande et de paiement s\u00e9curis\u00e9s. Nous n\u2019autorisons pas l\u2019enregistrement des m\u00e9thodes de paiement dans votre compte. Cela garantit que les d\u00e9tails de votre carte de cr\u00e9dit ne sont pas accessibles via notre syst\u00e8me.<\/p>\n<p>Veuillez vous r\u00e9f\u00e9rer \u00e0 notre page <a href=\"https:\/\/teiaeducation.ch\/fr\/conditions-generales-de-vente\/\">conditions g\u00e9n\u00e9rales<\/a> d&#8217;utilisation pour plus d&#8217;informations sur notre politique de confidentialit\u00e9.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-725731158\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-725731158 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-684922608\">\n\n\t<div id=\"col-1952691045\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n  <div class=\"banner has-hover\" id=\"banner-2039812773\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/teiaeducation.ch\/wp-content\/uploads\/2021\/09\/Wooden-numbers-1-10-Flockmen-handmade-wooden-toys1-800x800.jpg\" class=\"bg attachment-large size-large\" alt=\"Chiffres en bois (1-10) - Flockmen jouets en bois faits main\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <a class=\"fill\" href=\"https:\/\/teiaeducation.ch\/fr\/methodes-de-paiement\/\"><div class=\"fill banner-link\"><\/div><\/a>            \n   <div id=\"text-box-1129463284\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text \">\n              \n              <div class=\"text-inner text-center\">\n                  \n<h3 class=\"uppercase\"><strong>m\u00e9thodes de paiement<\/strong><\/h3>\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1129463284 .text-box-content {\n  background-color: rgba(255, 255, 255, 0.77);\n  font-size: 100%;\n}\n#text-box-1129463284 .text-inner {\n  padding: 15px 15px 15px 15px;\n}\n#text-box-1129463284 {\n  width: 60%;\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-2039812773 {\n  padding-top: 125px;\n  background-color: rgb(255,255,255);\n}\n#banner-2039812773 .banner-bg img {\n  object-position: 0% 59%;\n}\n<\/style>\n  <\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1740130979\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n  <div class=\"banner has-hover\" id=\"banner-532999801\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"681\" src=\"https:\/\/teiaeducation.ch\/wp-content\/uploads\/2018\/11\/shipping-information-1198x800.jpg\" class=\"bg attachment-large size-large\" alt=\"informations sur la livraison\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <a class=\"fill\" href=\"https:\/\/teiaeducation.ch\/fr\/livraison\/\"><div class=\"fill banner-link\"><\/div><\/a>            \n   <div id=\"text-box-1123725177\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text \">\n              \n              <div class=\"text-inner text-center\">\n                  \n<h3 class=\"uppercase\"><strong>informations sur la livraison<\/strong><\/h3>\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1123725177 .text-box-content {\n  background-color: rgba(255, 255, 255, 0.77);\n  font-size: 100%;\n}\n#text-box-1123725177 .text-inner {\n  padding: 15px 15px 15px 15px;\n}\n#text-box-1123725177 {\n  width: 60%;\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-532999801 {\n  padding-top: 125px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n  <\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1456715845\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n  <div class=\"banner has-hover\" id=\"banner-1119628473\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"533\" height=\"800\" src=\"https:\/\/teiaeducation.ch\/wp-content\/uploads\/2021\/11\/Teia-Education-Play-terms-conditions-533x800.jpg\" class=\"bg attachment-large size-large\" alt=\"Teia Education &amp; Play terms &amp; conditions\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <a class=\"fill\" href=\"https:\/\/teiaeducation.ch\/fr\/conditions-generales-de-vente\/\"><div class=\"fill banner-link\"><\/div><\/a>            \n   <div id=\"text-box-823337933\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text \">\n              \n              <div class=\"text-inner text-center\">\n                  \n<h3 class=\"uppercase\"><strong>conditions g\u00e9n\u00e9rales<\/strong><\/h3>\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-823337933 .text-box-content {\n  background-color: rgba(255, 255, 255, 0.77);\n  font-size: 100%;\n}\n#text-box-823337933 .text-inner {\n  padding: 15px 15px 15px 15px;\n}\n#text-box-823337933 {\n  width: 60%;\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1119628473 {\n  padding-top: 125px;\n  background-color: rgb(255,255,255);\n}\n#banner-1119628473 .banner-bg img {\n  object-position: 0% 85%;\n}\n<\/style>\n  <\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-342077879\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n  <div class=\"banner has-hover\" id=\"banner-1383847670\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"665\" src=\"https:\/\/teiaeducation.ch\/wp-content\/uploads\/2021\/03\/Contact-Us-Teia-Education-Switzerland.jpeg\" class=\"bg attachment-large size-large\" alt=\"Contact Us - Teia Education &amp; Play\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <a class=\"fill\" href=\"https:\/\/teiaeducation.ch\/fr\/contact-us\/\"><div class=\"fill banner-link\"><\/div><\/a>            \n   <div id=\"text-box-933436082\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text \">\n              \n              <div class=\"text-inner text-center\">\n                  \n<h3 class=\"uppercase\"><strong>contactez-nous<\/strong><\/h3>\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-933436082 .text-box-content {\n  background-color: rgba(255, 255, 255, 0.77);\n  font-size: 100%;\n}\n#text-box-933436082 .text-inner {\n  padding: 15px 15px 15px 15px;\n}\n#text-box-933436082 {\n  width: 60%;\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1383847670 {\n  padding-top: 125px;\n  background-color: rgb(255,255,255);\n}\n#banner-1383847670 .banner-bg img {\n  object-position: 0% 73%;\n}\n<\/style>\n  <\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-2144246525\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2144246525 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":2080,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-1474","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Teia Education &amp; Play<\/title>\n<meta name=\"description\" content=\"Veuillez lire la foire aux questions (FAQ) de Teia Education &amp; Play pour obtenir des r\u00e9ponses rapides aux questions les plus fr\u00e9quemment pos\u00e9es sur nos produits et services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/teiaeducation.ch\/fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Teia Education &amp; 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