{"id":61827,"date":"2024-08-22T08:58:34","date_gmt":"2024-08-22T06:58:34","guid":{"rendered":"https:\/\/teiaeducation.ch\/retours-remboursements\/"},"modified":"2024-08-22T09:08:35","modified_gmt":"2024-08-22T07:08:35","slug":"retours-remboursements","status":"publish","type":"page","link":"https:\/\/teiaeducation.ch\/fr\/retours-remboursements\/","title":{"rendered":"Retours &#038; Remboursements"},"content":{"rendered":"\n  <div class=\"banner has-hover hide-for-small\" id=\"banner-1907536360\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img fetchpriority=\"high\" decoding=\"async\" width=\"1020\" height=\"680\" src=\"https:\/\/teiaeducation.ch\/wp-content\/uploads\/2022\/03\/AdobeStock_273847680.jpeg\" class=\"bg attachment-large size-large\" alt=\"\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-6522022\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text \">\n              \n              <div class=\"text-inner text-center\">\n                  \n<h6 style=\"text-align: center;\">Teia Education &amp; Play<\/h6>\n<h1 class=\"uppercase\" style=\"text-align: center;\"><span style=\"font-size: 90%;\">Retours &amp; Remboursements<\/span><\/h1>\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-6522022 .text-box-content {\n  background-color: rgba(255, 255, 255, 0.77);\n  font-size: 100%;\n}\n#text-box-6522022 .text-inner {\n  padding: 30px 30px 30px 30px;\n}\n#text-box-6522022 {\n  width: 77%;\n}\n@media (min-width:550px) {\n  #text-box-6522022 {\n    width: 64%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1907536360 {\n  padding-top: 88px;\n  background-color: rgb(0,0,0);\n}\n#banner-1907536360 .banner-bg img {\n  object-position: 0% 87%;\n}\n@media (min-width:550px) {\n  #banner-1907536360 {\n    padding-top: 300px;\n  }\n}\n<\/style>\n  <\/div>\n\n\n\t<div id=\"gap-509322686\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-509322686 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1688132794\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1688132794 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-172797648\">\n\n\t<div id=\"col-856768385\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h1>Retours &amp; Remboursements<\/h1>\n<p>Nous esp\u00e9rons que vous serez satisfait de votre achat. Toutefois, si vous souhaitez retourner un article achet\u00e9 dans notre boutique en ligne, nous vous le rembourserons \u00e0 condition que la bo\u00eete scell\u00e9e ou l&#8217;emballage contenant l&#8217;article <strong>n&#8217;ait pas \u00e9t\u00e9 ouvert<\/strong>, c&#8217;est-\u00e0-dire que l&#8217;article n&#8217;ait pas \u00e9t\u00e9 utilis\u00e9 et qu&#8217;il soit en <strong>parfait \u00e9tat de revente<\/strong>.<\/p>\n<h2>Comment retourner un article ou une commande ?<\/h2>\n<p>Nous n&#8217;exigeons pas de raison pour un retour, mais la notification doit \u00eatre faite par \u00e9crit <a href=\"mailto:in**@***********on.ch\" data-original-string=\"gAZ\/a\/PDn+O2V3XOEnN+Ww==7eaBZ7hSDHj5RdKQumuUeYH\/V5\/F4FsZ1qjVu+2\/+GrCJM=\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\">par e-mail<\/a> dans les <strong>48 heures suivant la r\u00e9ception de votre commande.<\/strong> Les articles doivent nous \u00eatre retourn\u00e9s &#8211; \u00e0 vos risques et frais &#8211; <strong>dans les 10 jours suivant<\/strong> la r\u00e9ception de votre commande.<\/p>\n<p>Les retours doivent \u00eatre effectu\u00e9s dans le colis d&#8217;origine dans lequel votre commande a \u00e9t\u00e9 exp\u00e9di\u00e9e. Veuillez emballer soigneusement tous les articles, les bo\u00eetes ou les emballages de produits <strong>non ouverts et non endommag\u00e9s,<\/strong> dans ce colis. Nous ne pouvons accepter que les retours exp\u00e9di\u00e9s par <strong>courrier recommand\u00e9<\/strong> et nous vous demandons de nous fournir le <strong>num\u00e9ro de suivi<\/strong> de votre envoi.<\/p>\n<p>Veuillez inclure votre num\u00e9ro de commande et vos coordonn\u00e9es dans votre envoi de retour.<\/p>\n<p>Les retours de marchandises notifi\u00e9s apr\u00e8s 10 jours de livraison ne sont pas accept\u00e9s.<\/p>\n<p>Le retour doit \u00eatre exp\u00e9di\u00e9 \u00e0 l&#8217;adresse suivante :<\/p>\n<p><strong>Teia Education &amp; Play<\/strong><br \/>\nRoute de Gy 45B<br \/>\n1252 Meinier<br \/>\nSwitzerland<\/p>\n<h2>Remboursements<\/h2>\n<p>Nous nous r\u00e9servons le droit de <strong>d\u00e9duire un pourcentage<\/strong> du prix de vente original du montant du remboursement si la bo\u00eete ou l&#8217;emballage du produit <strong>ne nous a pas \u00e9t\u00e9 retourn\u00e9 scell\u00e9 (non ouvert) et en parfait \u00e9tat de revente.<\/strong> Si nous constatons qu&#8217;un article ne nous a pas \u00e9t\u00e9 retourn\u00e9 en parfait \u00e9tat de revente, nous nous r\u00e9servons le droit de refuser le remboursement de l&#8217;article.<\/p>\n<p>\u00c0 l&#8217;exception des articles de mobilier, pour lesquels nous facturons des frais de r\u00e9approvisionnement de 20 %, nous remboursons 100 % de la valeur des marchandises achet\u00e9es, mais pas les frais d&#8217;envoi, y compris ceux que vous pourriez encourir pour nous renvoyer votre commande.<\/p>\n<p>Si votre commande a \u00e9t\u00e9 livr\u00e9e gratuitement (\u00ab livraison gratuite \u00bb), les frais d&#8217;exp\u00e9dition que nous avons encourus <strong>seront int\u00e9gralement d\u00e9duits<\/strong> du montant du remboursement.<\/p>\n<p>Nous proposons un remboursement par le biais de votre mode de paiement, ou alternativement par virement bancaire ou par un cr\u00e9dit boutique d&#8217;une validit\u00e9 de 12 mois. Le remboursement sera effectu\u00e9 une fois que nous aurons re\u00e7u l&#8217;envoi de retour dans les conditions sp\u00e9cifi\u00e9es ci-dessus.<\/p>\n<p>Les paiements effectu\u00e9s par virement bancaire ne peuvent \u00eatre rembours\u00e9s que sur le compte utilis\u00e9 pour le paiement initial. Nous ne remboursons pas aux comptes qui ne sont pas li\u00e9s \u00e0 votre commande.<\/p>\n<h2>Articles command\u00e9s en \u00ab pr\u00e9 commande \u00bb<\/h2>\n<p>Les articles command\u00e9s en \u00ab pr\u00e9 commande \u00bb ne peuvent \u00eatre annul\u00e9s que <strong>dans les 24 heures<\/strong> suivant la conclusion de votre commande, car ces articles sont command\u00e9s sp\u00e9cifiquement \u00e0 votre demande et import\u00e9s.<\/p>\n<p>L&#8217;annulation d&#8217;une \u00ab pr\u00e9 commande \u00bb apr\u00e8s 24 heures de la commande sera soumise \u00e0 des <strong>frais de r\u00e9approvisionnement <\/strong>de 50 % pour tous le mat\u00e9riel et les jouets, ou de 100 % pour les articles de mobilier.<\/p>\n<h2>Politique de retour pour les jouets en tissu<\/h2>\n<p>Les jouets en tissu de nos marques Sarah&#8217;s Silks, Grimm&#8217;s, Moulin Roty, Erzi et Nanchen doivent \u00eatre retourn\u00e9s dans leur <strong>\u00e9tat d&#8217;origine, avec l&#8217;emballage d&#8217;origine intact et non ouvert et les \u00e9tiquettes attach\u00e9es.<\/strong><\/p>\n<p>Les articles qui sentent mauvais ou qui sont us\u00e9s, utilis\u00e9s, souill\u00e9s, endommag\u00e9s ou lav\u00e9s ne peuvent pas \u00eatre retourn\u00e9s.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-2128543434\" class=\"gap-element clearfix\" style=\"display:block; 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