Returns and refunds
We hope you will be satisfied with your purchase. However, should you wish to return anything purchased from our web shop, we will refund you for a product provided the sealed box or packaging containing the product has not been opened, i.e. the product is unused and in fully resalable condition.
How to return a product or order
We do not require a reason for a return, but notice should be given in writing by e-mail within 48 hours upon receiving your order. Items must be returned to us – at your own risk and cost – within 10 days of receiving your order.
Returns should be made in the original box we shipped your order in. Please pack all items, unopened and undamaged product boxes or packaging, carefully in this box. We can only accept returns shipped back to us with registered post and require from you to provide us with the tracking number of your return shipment.
Please include your order number and contact details with your return shipment.
Returns of products notified to us after 10 days of delivery are not accepted.
The return must be shipped to the following address:
Teia Education & Play
Route de Gy 34
We reserve the right to deduct a percentage of the original selling price from the refund amount if a product box or packaging has not been returned to us sealed (unopened) and in perfect resalable condition. If we find that a product has not been returned to us in perfect resalable condition, we reserve the right to refuse a refund on the item.
With the exception of furniture items, for which we will charge a 20% re-stock fee, we will refund 100% of the value of the goods purchased but not the postage charges, including those you might incur for returning your order to us.
If your order was delivered free of charge (“free shipping”), shipping cost we incurred will be deducted in full from the refund amount.
We offer a refund by bank transfer or a store credit with a validity of 12 months. Your refund will be issued once we received the return shipment in the condition as specified above.
Payments effected by bank transfer can only be refunded to the account number used for initial payment. We do not refund to account numbers not affiliated to your order.
Products ordered on “back order”
Items ordered on “back order” can only be canceled within 24 hours of placing your order as these items are ordered specifically on request and imported.
Cancellation of a “back order” after 24 hours of placing your order will be subject to a restock fee of 50% for materials and toys, or 100% in case of furniture items.
Return policy fabric toys
Fabric toys from our brands Sarah’s Silks, Grimm’s, Moulin Roty, Erzi and Nanchen must be returned in their original condition with the original packaging intact and unopened and tags attached.
Any items that are smell bad, or are worn, used, soiled, damaged or washed cannot be returned.