Please read our FAQ for quick answers to commonly asked questions
We will send out a confirmation e-mail to the e-mail address provided to us once your order is received. Once your payment has been cleared your parcel will be shipped of which we will notify you by e-mail. We will provide you with the tracking number provided by Planzer / Swiss Post so you can track your parcel.
Please refer to our Terms & Conditions page for more information about completing an order in our web shop.
You will receive an order confirmation by e-mail. However, at your request we will be able to provide you with an invoice.
All our orders are shipped with Planzer, or at your request with Swiss Post parcel service – by default with PostPac Economy. Prices vary by weight and will be calculated at checkout. You also have the option to choose for Swiss Post PostPac Priority.
All our worldwide orders are shipped with Swiss Post.
Please refer to our Delivery Information page for more information.
Depending on availability of the item your parcel will take 1 working day with Planzer, 2 working days (48 hours) to ship with Swiss Post PostPac Economy, or 1 working day (24 hours) if you choose for Swiss Post PostPac Priority. Planzer and Swiss Post deliver parcels from Mon-Fri.
Please refer to our Delivery Information page for more information about our delivery options.
We offer the full range of most of our brands in our web shop. However, as we may not have each item in stock at any given time you will still be able to order each product.
A delivery time of 2-3 weeks means we will order your item(s) especially for you from our supplier. We have allocated this time as all our products are shipped from various countries in Europe and require importation to Switzerland, and subsequent clearance by Swiss customs. In the case an item is out of stock at our supplier we will immediately notice you.
Items in stock will be shipped within 1-2 working days once your payment has cleared. Depending on the shipping method you have chosen this will take 1-2 working days.
Please refer to our Terms & Conditions page for more information about product availability.
We accept online payments from Visa, MasterCard, TWINT, PostFinance Card and PostFinance E-finance. We also accept payments by bank transfer.
Please refer to our Terms & Conditions page for more information.
Should you wish to return anything purchased from our web shop, we will refund you for a product provided the sealed box or packaging containing the product has not been opened, i.e. the product is unused and in fully resalable condition. Any postage charges you might incur will not be refunded.
Notice should be given in writing (by e-mail: info@teiaeducation.
Please refer to our Terms & Conditions page for more information about returns and refunds.
Teia Education & Play adheres to the provisions of the Swiss Data Protection Act and the relevant legal standards for collecting, processing and use of personal data.
Any customer data collected during the order process on our website is for internal use only.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure. We do not allow saving of payment methods in your account. This ensures that your credit card details are not accessible via our system.