Please read our FAQ for quick answers to commonly asked questions

What exactly happens after ordering?

We will send out a confirmation e-mail to the e-mail address provided to us once your order is received. Once your payment has been cleared your parcel will be shipped of which we will notify you by e-mail. We will provide you with the tracking number provided by Swiss Post so you can track your parcel.

Please refer to our Terms & Conditions page for more information about completing an order in our web shop.

Do I receive an invoice for my order?

You will receive an order confirmation by e-mail. However, at your request we will be able to provide you with an invoice.

What are the delivery charges for orders from Teia Education?

All our orders are shipped with Swiss Post parcel service by default with PostPac Economy. Prices vary by weight and will be calculated at checkout. You also have the option to choose for Swiss Post PostPac Priority.

Please refer to our Delivery Information page for more information.

How long will delivery take?

Depending on availability of the item your parcel will take 2 working days (48 hours) to ship with Swiss Post PostPac Economy, or 1 working day (24 hours) if you choose for Swiss Post PostPac Priority. Swiss Post delivers parcels from Mon-Fri.

Please refer to our Delivery Information page for more information about our delivery options.

Why do delivery dates indicated on the product page vary?

We offer the full range of each of our brands in our web shop. However, as we may not have each item in stock at any given time you will still be able to order each product.

A delivery time of 2-3 weeks means we will order your item(s) especially for you from our supplier. We have allocated this time as all our products are shipped from the Netherlands and require importation to Switzerland, and subsequent clearance by Swiss customs. In the case an item is out of stock at our supplier we will immediately notice you, and if you wish reimburse your payment.

Items in stock will be shipped within 1-2 working days once your payment has cleared. Depending on the Swiss Post shipping method you have chosen this will take 1-2 working days.

Please refer to our Terms & Conditions page for more information about product availability.

Which online payment methods are accepted?

We accept online payments from Visa and MasterCard. We also accept payment by bank transfer.

Please refer to our Terms & Conditions page for more information.

What is the return policy?

Should you wish to return anything purchased from our web shop, we will refund you for a product provided the sealed box or packaging containing the product has not been opened, i.e. the product is unused and in fully resalable condition. Any postage charges you might incur will not be refunded.

Notice should be given in writing (by e-mail: customerservice@teiaeducation.ch) within 48 hours upon receiving your order. Items must be returned to us (at your own risk and cost) within 10 days of receiving your order.

Please refer to our Terms & Conditions page for more information about returns and refunds.

How secure is shopping at Teia Education? Is my data protected?

Teia Education adheres to the provisions of the Swiss Data Protection Act and the relevant legal standards for collecting, processing and use of personal data.

Any customer data collected during the order process on our website is for internal use only.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure. We do not allow saving of payment methods in your account. This ensures that your credit card details are not accessible via our system.

Please refer to our Terms & Conditions page for more information about our privacy policy.